SkillsCourses

Problem-solving and Digital Tools

2 Modules

3 Hours

EQF-Level: 5

About

Learning Outcomes

Modules

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About the course

Target group

Health and Care Workforce (HCWF)

Key words

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Course introduction

This course offers essential problem-solving skills tailored for healthcare and professional settings, where effective solutions are crucial for patient safety, staff well-being, and organisational efficiency. Through a structured five-step method—defining and analysing the problem, proposing solutions, selecting the best option, implementing, and evaluating the outcome—learners will develop a systematic approach to resolve issues, ensuring sustainable improvements that align with organisational goals. 

Emphasising the importance of communication, the course addresses how gaps among stakeholders can lead to inefficiencies and risks. Practical case studies, such as managing patient care with real-time monitoring, will highlight strategies to overcome these challenges and enhance collaboration. 

The course also explores modern digital teamwork tools and methodologies, crucial in today’s transformed workspaces. Participants will learn to use cloud platforms for asynchronous collaboration, apply Design Thinking to tackle complex problems, and employ brainstorming techniques to foster creativity. 

In addition, participants will gain hands-on experience with stakeholder analysis, project scheduling, and tools like the PDCA cycle and the 5W and 2H method. Through frameworks like Hospital-Based Health Technology Assessment (HB-HTA) and tools such as Miro for visual collaboration, learners will acquire the skills needed for effective problem-solving and digital teamwork, making this course foundational for driving positive outcomes in professional environments. 

Details to know

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Assessment

5 Quizzes

Taught in English

Also available in 6 other languages (IT, NO, DE, EL, BG, RO)

Learning outcomes

Module 1
  • Competence:
    • Is able to use problem solving methodologies appropriately to solve problems related to their work tasks
    • Is able to use problem solving methodologies appropriately to solve problems related to their work tasks
    • Has a strategic perspective on solving the problem and mitigate consequences
  • Knowledge:
    • Knows basic problem-solving methodologies      
    • Understands strengths and weaknesses of different methodological approaches’
    • Understands that defining the root causes to a problem is a crucial part of problem solving
  • Skills:
    • Can assess the relevance of methodological approaches
    • Weighs and selects the most suitable approach in a given setting
    • Uses relevant Key Performance Indicators (KPIs) to check the results after trying to solve the problem
    • Can assess the relevance of methodological approaches
    • Weighs and selects the most suitable approach in a given setting
Module 2
  • Competence:
    • Has a strategic perspective on solving the problem and mitigate consequences
    • Understands the potential of stakeholder input as problem solving contributions
    • Is able to use problem solving tools and tactics to reach conclusions
  • Knowledge:
    • Knows the benefits of a convergent phase during brainstorming sessions
    • Be aware of the “quality” of the service perceived by the stakeholders
    • Knows the key characteristics of the Hb-HTA (Hospital-based Health Technology Assessment)
    • Has a basic understanding of the Miro platform
    • Has the ability to use new tools with the problem-solving approach
  • Skills:
    • Performs a stakeholder and needs analysis in order to understand the context
    • Be able to find an innovative solution to better manage the daily work activities
    • Uses solution matrices as an analytical tool
    • Can apply the principle of problem-solving to the new tool adopted by the organization
    • Uses relevant Key Performance Indicators (KPIs) to check the results after trying to solve the problem

Methodological tools and Hb-HTA

Module 2. In the first part, we’ll discuss digital team working, Design Thinking, brainstorming, and how to perform stakeholder and needs analysis.  In the second part, we’ll cover methodological tools, including project time scheduling, PDCA, Deming Cycle, the 5W & 2H method, and hospital-based health technology assessment (HB-HTA). Finally, we’ll explore the Miro platform and provide an example of ultrasound machine acquisition. 

Lessons

Introduction 1. Introduction to Digital Teamwork, Design thinking, Brainstorming, Stakeholders and Needs Analysis 2. Project Time Scheduling, PDCA, Deming Cycle, Act Phase, The Five W and Two H Method, HB HTA 3. Project Management Platform: Miro References Course Evaluation

Problem solving methodology

Module 1. This module covers a structured five-step problem-solving process, essential for identifying and addressing challenges in healthcare. Participants will explore practical solutions like real-time monitoring, automation, and improved communication to enhance patient care, efficiency, and outcomes, with a focus on real-world applications. 

Lessons

Introduction 1. The structure of the problem-solving methodology 2. Practical Case Study: Improving Bedridden Patient Care with Digital Solutions References

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Co-funded by the Erasmus+ programme of the European Union under Grant Agreement number 101056563.

Co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EACEA. Neither the European Union nor the granting authority can be held responsible for them.