Develop Resilience for Health Operators
About the course
Target group
Health Operators
Key words
Course introduction
This course is designed to provide health operators with the information and strategies needed to perform in the demanding, challenging and high-pressure environments they face daily. The course is focused on enhancing both personal well-being and professional performance and it explores key areas for sustaining long-term resilience and effectiveness in the healthcare system.
The course is divided into three modules, each targeting specific aspects of resilience for health operators. The first module focuses on stress management and it covers two main lessons: stress management at individual level and at organizational level, offering techniques to understand and mitigate the impact of stress in the healthcare environment. Participants will learn to recognize and prevent burnout. The second module addresses critical thinking, helping learners improve their ability to make sound decisions quickly, assess complex situations, and remain adaptable in rapidly changing clinical settings. The third module focuses on communication at both individual and organizational level, an essential skill for fostering collaboration in the medical team and reducing conflicts in a multidisciplinary healthcare setting. Effective communication not only improves medical team relationships, but also enhances patient care.
Through interactive lessons, real-life scenarios and practical examples, this course empowers health operators to build a foundation of resilience that supports both their professional responsibilities and personal well-being.
Details to know
Downloadable certificate
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Assessment
5 Quizzes
Learning outcomes
Module 1
- Competence
- Is able to implement stress management techniques to maintain personal well-being and prevent burnout in demanding health and care environments.
- Knowledge
- Knows different sources of work-related stress and their effects on health and care professionals.
- Understands practical approaches for managing stress and seeking organisational support.
- Skills
- Identifies stress triggers and evaluates their impact on work performance.
- Develops personalised stress management strategies to maintain resilience.
- Implements workplace strategies to reduce stress levels.
- Engages with support systems to promote mental well-being and performance.
Module 2
- Competence
- Is able to communicate clearly and empathetically with patients, colleagues, and other health operators to foster trust and improve collaboration.
- Knowledge
- Knows different sources of work-related stress and their effects on health and care professionals.
- Understands practical approaches for managing stress and seeking organisational support.
- Skills
- Identifies stress triggers and evaluates their impact on work performance.
- Develops personalised stress management strategies to maintain resilience.
- Implements workplace strategies to reduce stress levels.
- Engages with support systems to promote mental well-being and performance.
Module 3
- Competence
- Is able to critically assess clinical situations, analyse data, and apply evidence-based decision-making strategies in health and care settings.
- Knowldege
- Knows the key principles of critical thinking in health and care and its role in improving patient care.
- Understands best practices for effective problem-solving in health and care settings.
- Skills
- Identifies cognitive biases that may influence clinical decision-making.
- Uses structured approaches to prioritise patient care and risk assessment.
- Evaluates complex patient data to develop informed clinical decisions.
- Applies evidence-based methods to assess and resolve complex patient care challenges.
- Reflects on personal decision-making processes to enhance clinical judgment.
More detailed Learning Outcomes can be found in module introductions.
Develop Stress Management Skills for Health and Care Operators
Lessons
Introduction 1. Develop Stress Management Skills for Health and Care Operators at Individual Level 2. Develop Stress Management Skills for Health and Care Operators Organizational Level ReferencesCommunication Skills for Health and Care Operators
Lessons
Introduction 1. Communication with Colleagues Within the Health and Care Community 2. Communication with Patients and Families ReferencesDevelop Critical Thinking Skills for Health Operators
Lessons
Introduction 1. Critical Thinking References Course Evaluation
Co-funded by the Erasmus+ programme of the European Union under Grant Agreement number 101056563.
Co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EACEA. Neither the European Union nor the granting authority can be held responsible for them.